We strive towards a 4-8 business day shipping policy when the package has been shipped. In a period of high demand this could vary. Please email us at zenvalia.store@gmail.com if you have any questions.

If you have any questions, please email us at zenvalia.store@gmail.com. We respond to every email within 24 hours!

About Us!

Welcome to Zenvalia — a brand dedicated to helping you master your self-care and mindfulness through purposefully designed Personal Care Essentials.
In a world full of noise and distraction, Zenvalia stands for clarity, balance, and intentional well-being.

We believe that personal care isn’t about rushing—it's about rhythm, balance, and mindful attention to yourself. That’s why we’ve created products that support your daily wellness, calm, and self-love.

Who are we?

We are Zenvalia, a modern personal care brand committed to helping individuals regain control over their well-being and mindfulness. With a passion for simplicity, intentional living, and meaningful self-care, Zenvalia blends thoughtful design with effective self-care rituals to support people who want to feel their best—with less stress.

What are we selling?

Zenvalia offers premium Personal Care Essentials crafted to enhance your daily wellness routine, promote relaxation, and nourish your body and mind. Whether it’s skincare, mindfulness tools, or wellness accessories, our products are designed to be practical, soothing, and inspiring—right in your home or on the go.

Why are we selling it?

Because we understand the challenge of maintaining self-care in a fast-paced, distracted world. Zenvalia was created out of the need for a better way to nurture yourself—not just for appearance, but for true inner peace.
We’re selling personal care essentials to help you:

• Reconnect with your body and mind

• Build healthier, mindful self-care habits

• Make your wellness routine feel intentional and uplifting

Frequently Asked Questions (FAQ)

How can I contact Zenvalia?

You can reach us anytime at zenvalia.store@gmail.com. Our customer support team is happy to assist you with any questions, issues, or feedback.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

All orders are shipped from our warehouse in Hong Kong.

Can I change or cancel my order?

As we strive to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order.
After this window, changes or cancellations are no longer possible, but you may still return your order for a full refund once received.

What payment methods do you accept?

We accept all major payment methods including:

• Visa

• Mastercard

• American Express (AMEX)

• PayPal

When will my order be processed?

Orders are processed Monday through Friday, excluding holidays.
Please allow 1–3 business days for processing. Orders are shipped the next business day after processing.
Note: Processing may take longer during holidays or major sales periods.

How long will it take to receive my order?

Due to high demand and international shipping, orders typically arrive within 5-10 days.
We appreciate your patience and understanding.

What if I don't receive my order?

If your order hasn’t arrived within 30 days of shipment, you are eligible for a full refund.
Please contact us with your order number so we can assist you promptly.

Will I be charged customs or taxes?

Prices listed on our site are tax-free in USD.
Depending on your country, you may be responsible for import duties, taxes, or customs fees once your order arrives. These are determined by your local customs office and are not covered by Zenvalia.
We are also not responsible for customs-related delays.

How do I return an item?

Please email us at zenvalia.store@gmail.com with your order number and reason for return.
We’ll guide you through the return process.

What if the item I received is defective, incorrect, or damaged?

If you receive a product that is defective, incorrect, or damaged, please contact us immediately.
Send an email to zenvalia.store@gmail.com and include:

• Your order number

• Photos of the product and packaging

• A short description of the issue

We’ll do our best to resolve the problem as quickly as possible.

When will I receive my refund?

Refunds are issued to your original payment method.

• For credit/debit cards: refunds are processed within 7–10 business days after we receive the returned item or approve your cancellation.

• If you haven’t seen the credit posted to your account, please contact your bank or card provider, as posting times may vary.